
FOR TICKET RESERVATION BY PHONE:
START/BEGIN :
MR RAG : GOOD MORNING/AFTERNOON/EVENING,SIR/MAM. THIS IS MR.RAG OF THE BORDER CROSSING OFFICE OF INDONESIA. MAY I REQUEST MA'AM FOR (A ONE WAY TICKET OR A ROUND TRIP TICKET OR RETURN TICKET) ON JANUARY 22ND (TWENTY SECOND), THAT IS ON THURSDAY FOR ZAMBOANGA.
TICKETING OFFICE : YES, SIR. YOUR REQUEST FOR BOOKING AIR TICKET ON JANUARY 22ND, THURSDAY IS ALREADY CONFIRMED/RESERVED.
MR. RAG : THANK YOU. MAY/COULD/CAN I ASK FOR THE AIR TICKET RATE PLEASE ?
TICKETING OFFICE : SIR. THE ONE WAY FARE FOR ZAMBOANGA IS THREE THOUSAND AND FIVE HUNDRED PESOS (P3,500.00,-) AND FOR A ROUND TRIP TICKET IT WILL COST YOU SIX THOUSAND PESOS ONLY (P6,000.00,- ONLY))SIR.
MR. RAG : THANK YOU MA'AM CAN I PICK UP MY TICKET AFTER TWO DAYS FROM NOW ?
TICKETING OFFICE : YES, SIR. PLEASE JUST PICK UP YOUR TICKET RESERVATION AFTER TWO (2) DAYS.
MR. RAG : BY THE WAY. MAY I KNOW HOW MANY KILOS I AM AUTHORIZED ?
TICKETING OFFICE : SIR, YOU ARE ALOT MAX 20 KILOS
MR. RAG : MA'AM, HOW MUCH IF YOU CHARGE FOR THE EXTRA KILOS ?
TICKETING OFFICE : SIR, EXTRA KILOS WE CHARGE P30,00,- PER KILOS
MR RAG : THANK YOU MA'AM.
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UPON ARRIVAL TO A HOTEL - PROCEED TO THE DESK - RECEPTIONIST
START/BEGIN :
MR RAG : GOOD MORNING/AFTERNOON/EVENING,SIR/MAM/MISS. MAY I ASK IF YOU HAVE A SINGLE (BED) ROOM ACOMMODATION (OR HAVE DOUBLE AND FAMILY ACOMMODATION) ?
RECEPTIONIST : YES, SIR. WE HAVE AVAILABLE SINGLE BED ROOM.(OR - SORRY, WE HAVE DOUBLE BED ACOMMODATION ONLY)
MR. RAG : OKEY, HOW MUCH IS THE RATE PER DAY ?
RECEPTIONIST : TEH RATE PERDAY PER DAY SIR FOR A SINGLE BED ROOM ORDINARY - THAT IS ELECTRIC FAN AND NO TV IS FIVE HUNDRED PESOS PER DAY AND THE OTHER ONE IS SINGLE WITH AIRCONDITION AND TV IS SEVENT HUNDRED PESOS A DAY.
MR. RAG : OK, I WILL CHECK-IN FOR THE SINGLE BED ROOM WITH AIRCON AND TV FOR THREE DAYS, HOW MUCH IS THE DEPOSIT ?
RECEPTIONIST : THANK YOU, SIR. THE REQUIRED DEPOSIT IS EIGHT HUNDRED PESOS.
MR. RAG : OKEY AND PLEASE GIVE ME THE GOOD AREA (IT MIGHT BE NEAR THE CAFE/ CANTEEN, SALA/LIVING ROOM/NEAR THE HOTEL MAIN DOOR)
RECEPTIONIST : VERY WELL,SIR AND KINDLY FILL UP/ FILL OUT (MENGISI) THE FORM.
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NAH...KADANG-KADANG KITA DAPAT GANGGUAN DI HOTEL TEMPAT NGINAP MAKLUM PENDATANG BARU ATAU NDAK TAHU CARA MENGOPERASIKAN PERALATANNYA....ATAU BUTUH PESAN APALAH...JANGAN SUSAH-SUSAH TELPON SAJA HOTEL SERVICE/ ASSISTANCE....
CARANYA BEGINI :
START/BEGIN :
MR RAG : GOOD MORNING/AFTERNOON/EVENING,SIR/MAM/MISS. PLEASE SEND ME ONE REGULAR/SPECIAL BREAKFAST MEAL WITH COFFEE AND MILK. (THIS YOU CAN DIRECT YOUR ORDER IF THERE IS AN AVAILABLE MENU IN YOUR ROOM)
BUT IF NONE YOU SAY
MR RAG : GOOD MORNING/AFTERNOON/EVENING,SIR/MAM/MISS. MAY/COULD/CAN I ASK/INQUIRE HOW MUCH IS YOUR REGULAR/SPECIAL BREAKFAST MEAL INCLUDING COFFEE AND MILK ?
HOTEL SERVICE : SIR. OUR REGULAR MEAL IS ONE HUNDERD PESOS, THIS INCLUDE THE EGG, FRIED/BOILED AND.....WHILE THE SPECIAL MEAL IS ONE HUNDRED FIFTY PESOS WITH THE DISH OF FRIED CHICKEN .....
MR. RAG : OKEY, I WILL ORDER ONE REGULAR MEAL WITH COFFEE AND WILK.
HOTEL SERVICE : OKEY SIR, WE WILL PREPARE YOUR MEAL ORDER AND PLEASE WAIT FOR FEW MINUTES.
MR. RAG : OK, MANY THANKS
AFTER THE MEAL IS DELIVERED YOU NOW PAY THE RECEIPT AND GIVE THE ROOM BOY ANY AMOUNT. (NOT COMPULSORY = TIDAK WAJIB)
MR. RAG : THANK YOU.
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UPON ARRIVAL TO A HOTEL - PROCEED TO THE DESK - RECEPTIONIST
START/BEGIN :
MR RAG : GOOD MORNING/AFTERNOON/EVENING,SIR/MAM/MISS. MAY I ASK IF YOU HAVE A SINGLE (BED) ROOM ACOMMODATION (OR HAVE DOUBLE AND FAMILY ACOMMODATION) ?
RECEPTIONIST : YES, SIR. WE HAVE AVAILABLE SINGLE BED ROOM.(OR - SORRY, WE HAVE DOUBLE BED ACOMMODATION ONLY)
MR. RAG : OKEY, HOW MUCH IS THE RATE PER DAY ?
RECEPTIONIST : TEH RATE PERDAY PER DAY SIR FOR A SINGLE BED ROOM ORDINARY - THAT IS ELECTRIC FAN AND NO TV IS FIVE HUNDRED PESOS PER DAY AND THE OTHER ONE IS SINGLE WITH AIRCONDITION AND TV IS SEVENT HUNDRED PESOS A DAY.
MR. RAG : OK, I WILL CHECK-IN FOR THE SINGLE BED ROOM WITH AIRCON AND TV FOR THREE DAYS, HOW MUCH IS THE DEPOSIT ?
RECEPTIONIST : THANK YOU, SIR. THE REQUIRED DEPOSIT IS EIGHT HUNDRED PESOS.
MR. RAG : OKEY AND PLEASE GIVE ME THE GOOD AREA (IT MIGHT BE NEAR THE CAFE/ CANTEEN, SALA/LIVING ROOM/NEAR THE HOTEL MAIN DOOR)
RECEPTIONIST : VERY WELL,SIR AND KINDLY FILL UP/ FILL OUT (MENGISI) THE FORM.
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FOR ROOM ASSISTANCE (SITUATION-I)
ABOUT THE WATER AND REST ROOM/WASH ROOM/COMFORT ROOM/TOILET, ETC.
START/BEGIN :
MR RAG : GOOD MORNING/AFTERNOON/EVENING,SIR/MAM/MISS. I THINK THE REST ROOM NEEDS CHECKING, CAN YOU SEND SOMEONE TO CHECK ABOUT IT. MY ROOM 007.
HOTEL SERVICE : YES,SIR. WE WILL SEND THE BOY ROOM FOR CHECK IT.
MR. RAG : THANK YOU.
(THE BOY ROOM ARRIVES AND YOU WILL ADVICE)
MR. RAG : THE REST ROOM FAUCET AND SHOWER ARE OUT OF ORDER (RUSAK), PLEASE CHECK IT.
(AFTER THE CHECKING AND REPAIR IT)
ROOM BOY : OKEY SIR, THE FAUCET AND THE SHOWER ARE NOW FUNCTIONING.
(IF YOU WANT TO GIVE ANY AMOUNT YOU MAY GIVE, IF NOT DON'T BOTHER NOT NECESSARY FOR YOU TO GIVEAND GIVE. (NOT COMPULSORY = TIDAK WAJIB)
MR. RAG : OKEY, THANKS FOR THE SERVICE
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UPON ARRIVAL TO A HOTEL - PROCEED TO THE DESK - RECEPTIONIST
START/BEGIN :
MR RAG : GOOD MORNING/AFTERNOON/EVENING,SIR/MAM/MISS. MAY I ASK IF YOU HAVE A SINGLE (BED) ROOM ACOMMODATION (OR HAVE DOUBLE AND FAMILY ACOMMODATION) ?
RECEPTIONIST : YES, SIR. WE HAVE AVAILABLE SINGLE BED ROOM.(OR - SORRY, WE HAVE DOUBLE BED ACOMMODATION ONLY)
MR. RAG : OKEY, HOW MUCH IS THE RATE PER DAY ?
RECEPTIONIST : TEH RATE PERDAY PER DAY SIR FOR A SINGLE BED ROOM ORDINARY - THAT IS ELECTRIC FAN AND NO TV IS FIVE HUNDRED PESOS PER DAY AND THE OTHER ONE IS SINGLE WITH AIRCONDITION AND TV IS SEVENT HUNDRED PESOS A DAY.
MR. RAG : OK, I WILL CHECK-IN FOR THE SINGLE BED ROOM WITH AIRCON AND TV FOR THREE DAYS, HOW MUCH IS THE DEPOSIT ?
RECEPTIONIST : THANK YOU, SIR. THE REQUIRED DEPOSIT IS EIGHT HUNDRED PESOS.
MR. RAG : OKEY AND PLEASE GIVE ME THE GOOD AREA (IT MIGHT BE NEAR THE CAFE/ CANTEEN, SALA/LIVING ROOM/NEAR THE HOTEL MAIN DOOR)
RECEPTIONIST : VERY WELL,SIR AND KINDLY FILL UP/ FILL OUT (MENGISI) THE FORM.
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FOR ROOM ASSISTANCE (SITUATION-II)
ABOUT THE TV AND LIGHT FACILITIES.
START/BEGIN :
MR RAG : GOOD MORNING/AFTERNOON/EVENING,SIR/MAM/MISS. PLEASE SEND AN ELECTRICIAN TO CHECK THE TV SET AND THE LIGHT AT THE REST ROOM/COMPORT ROOM/BED ROOM.
HOTEL SERVICE : THANK YOU,SIR FOR THE INFORMATION. WE WILL SEND AN ELECTRICIAN TO FIX AND CHECK YOUR ROOM SIR AND SORRY FOR THE INCONVENIENCE/ UNCONFORTABLE SIR
MR. RAG : IT IS FINE
HOTEL SERVICE: THANK YOU SIR
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FOR ROOM ASSISTANCE (SITUATION-III)
FOR EARLY ROOM CLEANING AND CHANGE OF BEDSHEETS AND PILLOW CASES.
START/BEGIN :
MR RAG : GOOD MORNING/AFTERNOON/EVENING,SIR/MAM/MISS. MAY I REQUEST A ROOM CLEANING EARLY THIS MORNING ?
HOTEL SERVICE : YES, SIR. ABOUT EIGHT (8:00) O'CLOCK THIS MORNING SIR. WE WILL SEND OUR ROOM CLEANER IN YOUR ROOM.
MR. RAG : ARE YOU CHARGING ADDITIONAL CHARGE/FEE ?
HOTEL SERVICE: NO,SIR. THIS IS PART OF OUR SERVICE
MR. RAG :OKEY, THANK YOU.
(IF YOU WANT TO GIVE ANY AMOUNT YOU MAY GIVE, IF NOT DON'T BOTHER NOT NECESSARY FOR YOU TO GIVEAND GIVE. (NOT COMPULSORY = TIDAK WAJIB)
MR. RAG : OKEY, THANKS FOR THE SERVICE
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SITUATION -IV FOR CHECKING OUT.
MR. RAG : GOOD MORNING/AFTERNOON/EVENING. I AM CHECKING OUT AND MAY/CAN I REQUEST A ROOM ASSISTANT TO ASSIST MY BAGGAGES/ LUGGAGES ?
RECEPTIONIST : YES, SIR. WAIT FOR A WHILE
MR. RAG : THANK YOU
RECEPTIONIST : YES SIR, YOU ARE NOW CHECKING OUT.
MR. RAG : YES, AND PLEASE ASSIST ME ABOUT MY BAGGAGES/ LUGGAGES ?
RECEPTIONIST : OKEY SIR.
NAH...KAMU SEKARANG SUDAH DI MEJA RECEPTIONIST
(YOU ARE NOW AT THE DESK RECEPTIONIST TO SETTLE (MENYELESAIKAN)/ PAY YOUR BALANCE/ REMAINING ACCOUNT)
MR. RAG : GOOD MORNING, I AM NOW CHECKING OUT, HOW MUCH IS MY ACCOUNT/BALANCE, PLEASE ?
RECEPTIONISH : OKEY SIR, YOU STILL HAVE TO PAY ONE THOUSAND AND THREE HUNDREDPESOS.
MR. RAG : OKEY AND THANK YOU
RECEPTIONISH : COME AGAIN, SIR = (YOU'RE WELCOME)=TERIMAKASIH KEMBALI, DATANG LAGI.
(THE BOY ASSISTANT WILL NOW ESCORT YOU TO THE LOADING AREA - TAXI/TRICYCLE)
MR. RAG : THANK YOU FOR YOUR ASSISTANCE (YOU MAY GIVE HIM SOME AMOUNT FOR SERVICE RENDERED (PELAYANAN MEMBAWAKAN KOPER)
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(AT THE TAXI YOU MAY NOW ADVISE THE DRIVER TO YOUR DESTINATION)
MR. RAG : PLEASE PROCEED TO THE AIRPORT/ SEAPORT.
DRIVER TAXI : OKEY, SIR.
( TAXI ARRIVES IN AIRPORT/SEAPORT)
MR. RAG : HERE IS THE PAYMENT...KEEP THE CHANGE IT (AMBILAH UANG SISA KEMBALIANNYA)
DRIVER TAXI : THANK YOU SIR. YOU ARE VERY KIDNESS.
MR. RAG : TAPI JANGAN SERING2 BANGKRUT REK...NOT COMPULSORY.
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